Overview: What are the Jelli basics?
- How do I start listening to music?
What is the “Now Playing” area?
What is the “Who’s Next” area?
How do I vote for tracks?
What are rockets and bombs and how do I use them?
How do I search for an artist/track/user?
Someone just asked me for my password, is it legit?
Listening
- How do I listen to music on Jelli?
What browsers does Jelli support?
When can I hear Jelli on the radio?
What if I don’t like the song currently on the air?
What happens to a track when it’s done playing on air?
What is a fast track or featured track?
Voting, Power-Ups (Rockets & Bombs), and Favorites
- How is a track’s score calculated?
How do I vote for tracks?
What are power-ups?
How do I use my power-ups?
How many power-ups do I have?
How can I get more power-ups (rockets and bombs)?
Can I gift some of my rockets and/or bombs to another Jelli user?
What does it mean when a track is “blocked”?
Why can’t I vote/rocket a track?
What are favorites?
How do I add a track to my favorites?
I added a song to my favorites on one station, and when I switch stations the song goes gray. What’s happening?
Using Jelli with Facebook
- What does it mean when I connect my Facebook account with Jelli?
How do I connect my Jelli account to Facebook?
Do I earn extra rockets and bombs for connecting my Jelli account to Facebook?
I don’t want to use my real name on Jelli. Can I choose a different username when I sign in with Facebook?
When I am logged into Jelli with my Facebook account, what information or activity am I sharing with friends?
Can I choose not to share my Jelli activity with my Facebook friends?
I no longer want my Facebook account connected with Jelli. How do I disconnect?
Chat Rooms
- What is the character limit on messages I send in the chat room?
How do I change chat rooms?
Another user is getting on my nerves. How can I stop seeing his or her chat messages?
What is a moderator?
What will get me in trouble in a chat room?
What is this warning I received while chatting?
I received a chat room ban. What happens now?
How do I report abuse?
Searching
- What can I search for on Jelli?
What if I can’t find a track or artist I’m looking for?
How do I find songs that were recently added to the Jelli catalog?
I am an artist with tracks on Jelli. How can I grab a link to my music on Jelli to share with others?
Your Profile
- What info about me will be seen by other Jelli users?
How is my user name used on the air?
I’m having trouble signing into Jelli. What can I do?
I signed into Jelli with my Facebook account. Why do I need or want a username?
How do I confirm my Jelli account?
Messaging
Following other Users
- What does it mean to follow another Jelli user?
How do I follow another Jelli user?
When someone follows me, what kind of information can they see about me?
What is all that stuff in the followers list on my profile page?
Are their extra benefits if another Jelli user and I follow each other?
How do I prevent someone from sending me a Shout message when I’m offline?
Can other users see my list of groupies or whom I’m following?
Can I block someone from following me?
How do I unfollow someone?
Jelli for iPhone
- Where can I get the Jelli for iPhone app? Is it free?
What features are available in the Jelli for iPhone app?
Do I have to create a new Jelli account to use the iPhone app?
Which Apple devices can run the Jelli for iPhone app?
Is there any limit to how much I can use the Jelli for iPhone app?
Where do I report problems with the Jelli for iPhone app?
How can I tell my friends about the Jelli for iPhone app?
Contribute to Jelli
- How can I contribute to Jelli?
I’m an artist; how can I get my music into the Jelli library?
What should I do if I’ve found a bug or issue when I’m using Jelli?
What should I do with this awesome idea I have for Jelli?
What should I do if I’ve used up all my rockets and I’ve voted for every track possible?
Other questions?
If you have other questions, suggestions, or feedback, please visit our feedback forum, or email us at feedback@jelli.com.